Product and guest-experience training with a brand voice
The challenge
Fast-paced retail teams needed engaging, on-brand training for product knowledge and customer experience. At the same time, both brands were growing their digital learning, including a move to a new LMS at LUSH.
The approach
I partnered with internal teams to turn product and brand knowledge into practical, learner-friendly content that matched each brand’s voice and in-store standards, and scripted realistic scenarios with SMEs.
Courses on brand, footwear and outfitting the guest, built from concept to storyboard to final Storyline build.
eLearning content and organization for the move to Docebo, supporting more structured digital learning.
Outcome
Stronger product knowledge and customer experience across retail teams
Higher engagement scores in post-training surveys
A more structured, scalable digital learning library
Lili is simply amazing to work with. She’s a great connector and team player. She consistently delivers high quality products ahead of schedule and has a high level of service. She was an integral part in creating our online foundational training on a tight timeline. She spends time to understand your needs, brand and most of all the learner.